工作職責:
Key objectives
l
l Intraday Outbound Contact Management system conducting
l Manage Real time monitoring processes to ensure call list consume and call center staffing efficiency
l Intraday dialer and system status monitoring
l System issue troubleshooting and follow up
l System function optimization

Duties and responsibilities
· Maintenance of call center system settings to assure call center working efficiency, included but not limited to: GA/OCM and CCP
· Outbound dialer monitoring and intraday dialer setting adjustment based on expert judgment and efficiency analysis
· Effectively communicate with call center management level to enhance the efficiency of call list dialing and decrease man hour loss according to capacity and system status.
· Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests, and decrease the loss taken by system issue.
· Troubleshooting and follow up emergency system issue
· Continually optimize system functions and process ,
· To participate in system testing and user permission admin .
· Shifting – need to cover 7 days in a week + the whole telesales OB working hours(7:00-23:00)
任職資格:
Requirements
Education/Experience:

l College degree or above
l Familiar with the application of call center systems and technologies
l 3+ years total work experience, with call center experience is preferred.
l 1+ year experience of dispatcher, or proficient with Resource management is preferred
l Knowledge of call center operability and duties
l Knowledge of work force management area is preferred
Required skills/knowledge:

l English Communication (be able to do basic work related communication with foreigner colleagues)
l Ability to plan, prioritize, dispatcher and organize effectively / detail-oriented.
l MS Excel – enhanced user
l Self-motivated, open, careful, honest and dedicate to work
l Capable of self-learning
l Experience in software testing, supporting or designing
l Certified ITIL, Prince 2 is preferred
l Understanding of telesales business and process
l Structured thinking and ability to decompose complex situation and issues
l Good Communication skill via phone/mail

捷信集團(Home Credit B.V.)是國際領先的消費金融服務提供商（簡稱：捷信），業(yè)務遍及全球11個極具增長潛力的市場。成立于1997年，捷信主要向信用記錄缺失或很少的人群提供負責任的貸款，以及簡單、方便和快捷的消費金融服務。在每個運營的國家，捷信都致力成為當?shù)厥袌龅念I先者。憑借豐富的跨國運營經(jīng)驗和專業(yè)知識，捷信得以持續(xù)領先眾多的同行企業(yè)。通過提供安全和優(yōu)質(zhì)的貸款體驗，捷信積極地推動并擴展普惠金融覆蓋傳統(tǒng)銀行服務覆蓋不到的人群——我們的很多客戶都是首次借款人。捷信積極推動生活水平的提升，同時滿足借款人的金融需求。截至2016年6月，捷信擁有超過8.6萬名員工，累計服務超過5,990萬客戶。捷信擁有強大的業(yè)務網(wǎng)絡，包括超過21.5萬個貸款服務網(wǎng)絡點。

截至2016年12月，捷信在中國的業(yè)務已覆蓋29個省份和直轄市，312個城市，擁有63,000多名員工。捷信與迪信通、蘇寧等全國知名的零售商有非常好的合作關系，通過超過14萬個貸款服務網(wǎng)點，累計服務客戶超過2,500萬人次。

繼武漢和長沙客戶服務中心投入運營后，2016年9月，捷信正式啟用其在華投資的全新客戶服務中心 – 天津客戶服務中心。此前，捷信在華共設有武漢和長沙兩大客戶服務中心，共可容納8000名專業(yè)客服人員，日均服務量可達750,000次。隨著天津客戶服務中心全面投入運行，將有近15,000名客服人員為客戶提供7天無休的專業(yè)服務，服務能力和水平都將得到顯著提升。

作為銀監(jiān)會批準設立的首批四家試點消費金融公司中唯一的外資公司，捷信消費金融有限公司, 其股東為國際領先的消費金融服務提供商捷信集團，于2010年底正式在中國開業(yè)，為中國的客戶提供消費金融服務。消費是促進中國經(jīng)濟結構轉(zhuǎn)型的重要推動力。捷信消費金融有限公司積極響應國家擴大內(nèi)需、大力發(fā)展消費金融的要求，通過為客戶提供安全、負責任的消費金融服務，持繼為中國的經(jīng)濟發(fā)展和人民生活水平的提高做出貢獻。

捷信消費金融有限公司致力于成為負責任的消費金融服務提供商。通過金融知識講座、動漫和在線互動等多種形式，宣傳普及金融知識，培養(yǎng)并提高消費者對社會信用和負責任借貸的意識。本著對客戶負責的精神，捷信消費金融有限公司創(chuàng)新性地推出了貸款15天猶豫期的制度，為客戶提供安全和優(yōu)質(zhì)的貸款體驗。