Main Accountabilities：
Provide effective on-site and second line support for dealers and end users. Respond as needed to phone and e-mail requests. Work with training center to make a reasonable annual training plan for FSE and implement it on schedule. -Monitor and control spare parts inventory levels. Work with technical team operations to ensure adequate and timely delivery of parts to customers, both internal and external.
-As a member of maintenance center to be capable to repair the defective spare parts for investigation
-Create and manage a system for reporting regional quality metrics and field reliability data.
-Optimize existing service processes for corporate and customer benefit.
-Participate in the launch of new product including registration, installation and other related activities.
-Communication with global team and need to cascade latest information for local service person
-Responsible and accountable for carrying out the requirements of the companys quality system

Typical Studies-Experience, Skills and Qualifications:
1.1 Studies-Experience:
-BS degree in technical field or equivalent work experience
1.2 Skills and Qualifications:
-5-10 years’ experience in technical support/help desk role or related experience
-Experience in a medical equipment service environment preferred
-Experience in delivering technical training.
-Current knowledge of medical/electronic technology preferred

生物梅里埃公司創(chuàng)建于1963年，公司依賴自身的科技研究和工業(yè)生產(chǎn)資源，始終致力于開發(fā)作為醫(yī)療和工業(yè)用途的體外診斷產(chǎn)品。 集團專門設計、開發(fā)、生產(chǎn)和推廣應用在臨床和工業(yè)的系統(tǒng)。生物梅里埃的診斷系統(tǒng)是由試劑、 儀器和軟件組成，主要是為傳染病、工業(yè)微生物控制、心血管病和腫瘤病等四個主要策略性領域來設計。

在2008年，公司銷售額為11億1千1百萬歐元，集團共有11個生產(chǎn)基地和9個研究中心，分布于歐洲、北美洲和南美洲。集團全球擁有38個辦事處，至2008年12月31日集團員工超過5,700人。

生物梅里埃公司產(chǎn)品有兩個應用領域 : 臨床和工業(yè)，臨床市場占總銷售額的85.5%，而工業(yè)市場占14.5%。工業(yè)的應用主要在食品、藥品和化妝品的微生物分析，增長非常迅速，生物梅里埃是全球體外診斷領域的第八大生產(chǎn)商。

生物梅里埃中國有限公司已經(jīng)20年的發(fā)展，自動化微生物鑒定分析系統(tǒng)的用戶已達1400余家，自動微生物培養(yǎng)系統(tǒng)已達700余家，全自動細菌計數(shù)系統(tǒng)60余臺，手工產(chǎn)品用戶覆蓋全國的省市70%以上。同時公司擁有數(shù)十名微生物臨床及工業(yè)領域專業(yè)人員和工程技術人員，其中許多人員都來自檢驗一線，擁有豐富的檢驗經(jīng)驗和儀器維修經(jīng)驗。全面負責生物梅里埃公司產(chǎn)品的銷售，儀器的安裝、維護及保養(yǎng)，以及用戶的培訓及技術支持。